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Refund & Return Policy

When you buy from magento-159846-3209576.cloudwaysapps.com we want you to be happy with your purchases. However, we know that sometimes you might need to return products. This page sets out the Firstwebshop policy for when you can return products, and how to return them.

Refunds and exchanges are offered at the discretion of Firstwebshop Management, under the following terms and conditions:

1. The customer can return products and request a refund or exchange within 7 days from the date of purchase.

2. The customer must produce the original invoice when claiming a refund or exchange.

3. The original box and packaging should be returned undamaged and in resalable condition.

4. The refund amount will be fully paid as per the invoice value in a form of a gift voucher / credit voucher on magento-159846-3209576.cloudwaysapps.com

5. Customer will bear the any return shipping charges.